Environmental information regulations

Dŵr Cymru Welsh Water recognises the impact its operations have on the environment and that many of the decisions we make today will continue to impact our customers and the environment for years to come.

Since 20 February 2015 the Environmental Information Regulations 2004 (EIR) apply to water and sewerage companies, including Dŵr Cymru Welsh Water, allowing you to request information about our decision and activities that relate to or affect the environment.

Please note, the Freedom of Information Act 2000 requirements do not apply to Dŵr Cymru Welsh Water.

What is "environmental information"?

The Environmental Information Regulations state that environmental information is any information in written, visual, aural, electronic or any other material form on:
a) The state of the elements of the environment, such as air and atmosphere, water, soil, land, landscape and natural sites including wetland, coastal and marine area, biological diversity and its components, including genetically modified organisms, and the interaction among these elements;

b) Factors, such as substances, energy, noise, radiation or waste, including radioactive waste, emissions, discharges and other releases into the environment, affecting or likely to affect the elements of the environment referred to in (a);

c) Measures (including administrative measures), such as policies, legislation, plans, programmes, environmental agreements, and activities affecting or likely to affect the elements and factors referred to in (a) and (b) as well as measures or activities designed to protect those elements;

d) Reports on the implementation of environmental legislation;

e) Cost-benefit and other economic analyses and assumptions used within the framework of the measures and activities referred to in (c)

f) The state of human health and safety, including the contamination of the food chain, where relevant, conditions of human life, cultural sites and built structures inasmuch as they are or may be affected by the state of the elements of the environment referred to in (a) or, through those elements, by any of the matters referred to in (b) and (c)

Making a request

If you would like to request environmental information from us, please include the following information:

  • What information you would like us to provide
  • The format you would like the information in
  • Your contact details

You can submit your request by emailing us, or writing to us, at:

Email: EnvironmentalInformationRequests@dwrcymru.com

Or write to:

Environmental Information Requests, Dwr Cymru Welsh Water, PO BOX 690, Linea, Fortran Road, Cardiff, CF3 5WL

We should respond to your request within 20 working days. We may extend this timeframe by a further 20 working days if the requested information is particularly complex or voluminous. We would let you know if this is the case.



Information provided may be restricted for data protection purposes or under one of the other exemptions in the Environmental Information Regulations

We have the discretion to charge a reasonable fee for providing environmental information.


Making a Complaint

If you have made a request which you do not feel Dwr Cymru Welsh Water have dealt with in accordance with the Environmental Information Regulations, you have the right to register a complaint using our complaints procedure.


Further Information

For further information about Environmental Information Regulations visit www.ico.org.uk