Our charges

Each year we set our charges according to price limits that are determined by our regulator Ofwat every five years.

Unmetered

We use the rateable value of your property and calculate the cost for the year in advance.

Rateable Values were used for everyone's bill up to 1990 and were determined by the Valuation Office of the Inland Revenue. Rateable value was frozen in 1990 and has stayed the same since and can be different for every home.

Details on our Unmetered charges can be found here

All unmetered customers can ask for a meter to be installed free of charge. You can apply for a meter here

You can find out how much you could be saving by using our meter estimation calculator here

Metered

We bill you twice per year based on the water you use.

Details on our metered charges can be found here

Assessed Measured Charge (AMC)

If you have applied for a water meter but have been unable to have one fitted, you may be entitled to go on an Assessed Measured Charge. Information on the charges can be found here

Wholesale charges to Retailers are contained in the Wholesale Charges Document.

Information relating to charges that apply to New Appointments and Variations (NAVs) can be found here.

We also publish assurance statements to confirm that our Board is satisfied that there are appropriate systems and processes in place to ensure that the information in our charges publications is accurate and compliant with relevant legislation.

If you require the documents in an alternative format like large print or braille, please call our Specialist Support team on 0330 0413394 who will arrange for a copy in a format that works for you.