Codes of practice

Our Codes of Practice describe in more detail the services we provide, what your rights are as a household customer, and what to do if things go wrong.

They are produced in consultation with the Consumer Council for Water. From time to time we may revise the Codes and update them to include our improvements in our services to you.

Our Codes of Practice

How we handle complaints and compliments - 2021-22

91.5kB, PDF

How we use your data

111.2kB, PDF

Code of Practice for Pipelaying 2020-2021

310.5kB, PDF

Code of practice for Unpaid Charges from Household Customers 2020-2021

336.3kB, PDF

Code of practice for Leakage - Household Customers 2020-2021

1.1MB, PDF

Code of practice for Leakage - Non Household Customers 2020-2021

188.2kB, PDF