Data Protection
Our Privacy Notice, available here, explains how we collect, use, share and protect your Personal Data in a way which respects your Data Protection rights and complies with UK Data Protection laws (including the UK General Data Protection Act (UK GDPR) and Data Protection Act 2018). This includes sharing your Personal Data with credit reference agencies for all accounts regardless of their payment status (ie. both accounts in arrears and which are up to date). Further information on data sharing and trace searches with Credit Reference Agencies is available here. Additional information is also available in the Credit Reference Information Notice (CRAIN) available at this link https://experian.co.uk/crain/index.html.
To read our Board Data Protection statement, click here.
If you want more information about our Privacy Notice, or have any comments or observations about it or about the way that we handle your Personal Data please:
Email us at: DataProtectionOfficer@dwrcymru.com;
Write to us at: Data Protection Officer, Dŵr Cymru Welsh Water, Linea, Fortran Road, St Mellons, Cardiff, CF3 0LT; or
Call us on: 0800 052 0145.
Subject Access Request and other individual rights
You have the right to request access to your Personal Data, this is commonly known as a Subject Access Request. A Subject Access Request enables you to receive a copy of the Personal Data we hold about you and to check that we are lawfully processing it.
You will not have to pay a fee to access your Personal Data. However, we’re allowed under the law to charge a reasonable fee if your request for access is manifestly unfounded or excessive. Alternatively, we can refuse to comply with the request in such circumstances.
You also have the right to request the following: correction of your Personal Data; and in certain circumstances: erasure of your Personal Data; objection to processing; restriction of processing; transfer of your Personal Data.
We’ll act upon the request without undue delay and at the latest within one month of receipt. We may extend the time to respond by a further 2 months if the request is complex or we have received a number of requests from the same person.
If you would like to exercise any of your Data Subject rights please:
Complete the form below and either send it to us:
By email at: DataSubjectRightsRequests@dwrcymru.com;
Post at: Customer Services, Data Subject Rights Request Team, Dŵr Cymru Welsh Water, Linea, Fortran Road, St Mellons, Cardiff CF3 0LT; or
You can call us on: 0800 052 0145.
You can also contact the Information Commissioner's Office via https://ico.org.uk/ or at Wycliffe House Water Lane, Wilmslow, Cheshire SK9 5AF or 0303 123 1113 for information, advice or to make a complaint.
