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Annual Performance Report Overview - 2019-2020


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Our Annual Performance Report contains information that allows customers and stakeholders to review our performance and to make comparisons with other companies in the sector.

It also provides specific information on the progress we have made on the delivery of customer outcomes and service levels and on our financial performance (including detailed revenue and cost information).

We are required to publish a single Annual Performance Report in a format prescribed by Ofwat.

Annual Performance Reports and Supplementary Documents 2019-2020

Annual Performance Report 2019-2020 Part 1

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736.6kB, PDF

Annual Performance Report 2019-2020 Part 2

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506.1kB, PDF

Annual Performance Report 2019-2020 Part 3

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3.5MB, PDF

Annual Performance Report 2019-2020 Part 4

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2.6MB, PDF

Risk and Compliance Statement - APR Part 5

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471.6kB, PDF

Data Assurance Summary

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821.4kB, PDF

PR19 Blind Year Submission July 2020

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1MB, PDF

Accounting Separation and Methodology Statement 2019-2020

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1MB, PDF

2018-2019

Annual Performance Report 2018-19 Overview

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1.2MB, PDF

Annual Performance Report 2018-19 Part 1

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943.2kB, PDF

Annual Performance Report 2018-19 Part 2

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889.9kB, PDF

Annual Performance Report 2018-19 Part 3

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3.3MB, PDF

Annual Performance Report 2018-19 Part 4

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4.2MB, PDF

Risk and Compliance Statement APR 2018-19 Part 5

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332.5kB, PDF

PR14 Reconciliation Rulebook 2018-2019

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1.2MB, PDF

Accounting Separation Methodology Statement 2018-19

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2.2MB, PDF

2017-2018

Annual Performance Report 2017-2018 Overview

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1.6MB, PDF

Annual Performance Report 2017-2018 Part 1

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847.3kB, PDF

Annual Performance Report 2017-2018 Part 2

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760.7kB, PDF

Annual Performance Report 2017-2018 Part 3

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3.7MB, PDF

Annual Performance Report 2017-2018 Part 4

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3.4MB, PDF

Annual Performance Report 2017-2018 Part 5 - Risk and Compliance

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524.7kB, PDF

Annual Performance Report 2017-2018 Data Assurance Summary

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1.1MB, PDF

Accounting Separation Methodology Statement 2017-2018

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1.3MB, PDF