Frequently Asked Questions

Will my water be interrupted?

Throughout most of the work there should be no interruptions to your supply. However, due to the nature of this work, it might be necessary for us to turn off your water supply for a short period of time (up to 3 hours). If we need to do this, we will let you know via a text message on the same day.

To receive these text message updates, please make sure we have an up-to-date mobile or landline telephone number for your household. You can check this and update your contact details by contacting us on Live Chat on our website or by calling our 24-hour contact number on 0800 052 0130.

Vulnerable customers or those with additional needs, who are signed up to our Priority Services Register, will be notified of this interruption and provided with bottled water if needed. If you require bottled water, while this work takes place, then we can arrange this for you too.

My water is cloudy or darker than usual

This is quite normal. Discoloured water is unlikely to be harmful to health but we wouldn’t expect anyone to drink it when it looks unpleasant. It usually clears fairly quickly after a few minutes of flushing your taps through, but it may take around 45 minutes of running the tap before it clears.

If you are concerned and the discolouration hasn’t cleared, please contact us.

Can I wash my clothes if I know my water is going off?

Avoid washing clothes until the water is turned back on and clear. If you have washed clothes and the discoloured water has stained your washing, please re-wash when the supply has cleared.