Smart Water Meters are coming to Abergele

We don’t need you to do anything and this won’t make any difference to the way you are billed.

Abergele has been chosen as the first location for us to get smarter! Our Welsh Water colleagues will be visiting Abergele over the next few months, installing new meters and replacing older meters with newer technology. We don’t need you to do anything and this won’t make any difference to the way you are billed.

Once we have the meters installed, we will have accurate, up-to-date data allowing us to quickly identify and fix leaks. In future, you will see more information such as how much water you are using, when you are using it and if you don’t currently have a meter, you will be able to compare and see how much you could save by switching over.

Why Abergele?

Why not? Over 75% of our customers in the area are already on a water meter — that’s nearly 25% more than the national average! This means that customers in this area already are aware of the benefits of having a meter, can monitor how much they use and understand how day to day activities influence how much water costs.

What can you expect?

Our teams are already out and about, carrying out surveys of all our water connections, so you may have seen us around. The next stage of the process is to install and upgrade meters for all homes and businesses throughout Abergele.

If you already have a water meter, then all we will need to do is swap your old one to a new one. This should only take a few minutes and, as most water meters are outside properties, you probably won’t notice us carrying out the work. For customers who have a meter but pay a fixed charge, like our HelpU or Watersure Wales tariffs, this won’t change the way in which you pay for your water.

Even if you don’t have a water meter now, most of the time we are able to install one without disruption. This is usually outside your property, and this can be done in just a few minutes with nothing for you to do. However, in some cases we will need a little bit more work to put the meter in and we’ll do everything we can to keep disruption to an absolute minimum.

Keep an eye open for us on our social media channels or if you would like more information on the project please email: abergele@dwrcymru.com

What else will we be doing in Abergele?

While we are in Abergele carrying out this project we also hope to bring other benefits to customers in the area.

Our education team will be on hand to visit schools in the area to provide free interactive workshops. They will be contacting schools in the area, but if you would like to know more about our education workshops, please contact us on education@dwrcymru.com.

Our Vulnerable Community Team will be at Abergele Foodbank every month to make sure customers are on the best tariff for them and to discuss how customers can save on their water bill. For more information about our different tariffs please click here. 

The team will be at Abergele Foodbank on -

• Thursday September 12th 10am – 2pm
• Thursday October 10th 10am – 2pm
• Thursday October 24th 10am – 2pm
• Wednesday November 6th 10am – 2pm
• Thursday November 21st 10am – 2pm
• Thursday December 5th 10am – 2pm
• Thursday December 19th 10am – 2pm

2025

• Thursday January 16th 10am – 2pm
• Thursday January 30th 10am – 2pm
• Thursday February 13th 10am – 2pm
• Thursday March 13th 10am – 2pm
• Thursday March 27th 10am – 2pm

We are also keen to support local groups, projects and initiatives through our Community Fund and through our staff volunteering days. If you are aware of any volunteering opportunities in the area that we can be part of, please contact us on community@dwrcymru.com.