Terms & Conditions / Payments

Welsh Water is committed to prompt payment principles, particularly for SMEs. Welsh Water aims to pay all undisputed invoices within 30 days of valid receipt in accordance with our processes for submitting invoices set out in the Payment and Invoice Guidance document found below, irrespective of invoice value or payee and in line with published standard payment terms.

In some instances, we may have agreed different payment terms under our contracts with suppliers in which case those agreed terms shall apply. In these cases, Welsh Water aims to pay undisputed invoices within the payment timeframe agreed within the particular contract.