Good progress has been made today restoring supplies and we now have up to 200 properties which remain without water following the freeze-thaw which are proving particularly challenging due to issues identified as the water network has repressurised.
Other supply issues in the area will mainly be linked to the air locks in the system we forewarned customers about which can cause further temporary interruptions to supply. We have teams working around the clock to locate and fix any such issues.
For information, some other areas of our operations may be affected by burst mains unrelated to the freeze thaw, which occur on our water network that is nearly 30,000 km long under normal circumstances. Again we have teams dealing with both of these issues as quickly as possible.
We continue to have bottled water stations at various locations in the affected areas as a precautionary measure.
We will continue to work through the night resolving any remaining issues and continue to use our fleet of water tankers to put water directly into the system. Customers can also help by checking any taps not being used are turned off and if they do have a water supply then only use the water they need. Also for agricultural customers to check there aren’t any leaks on their external pipes. This will all help the system to refill.
We would again like to apologise to customers for the inconvenience caused and thank them for their continued patience.