Customer Information Sheets
Browse our information sheets on your water supply.
If you require the documents in an alternative format like large print or braille, please call our Specialist Support team on 0330 0413394 who will arrange for a copy in a format that works for you.
Information on Blue-green Algae
Download
49kB, PDF
Information on Cryptosporidium
Download
453.2kB, PDF
Information on Fluoride - Fluoridation
Download
42.9kB, PDF
Information on Jug filters
Download
435.2kB, PDF
Information on Lead in Drinking Water
Download
233.4kB, PDF
Information on Slime and staining
Download
438.8kB, PDF
Blue green pink or other coloured water
Download
66kB, PDF
Discoloured water
Download
77.9kB, PDF
Fish Keeping
Download
48.1kB, PDF
Sampling for bacteria in water
Download
45.2kB, PDF
Taste and odour of drinking water
Download
145.6kB, PDF
Water Hardness
Download
201.4kB, PDF
White Water
Download
123.7kB, PDF