Innovation 2019
This year’s event will be a full day programme bringing together senior representatives from Welsh Government; academia; SME’s; Natural Resources Wales, Ofwat, The Consumer Council for Water; the Drinking Water Inspectorate; and other UK water companies.
Wednesday 3rd April 2019
Royal Welsh College of Music & Drama, Cardiff, CF10 3ER
Theme: 'Innovation to deliver our investment plans for 2020-2050 (AMP7) and beyond'
We have also invited our alliance partners; colleagues from the UK water sector, environmental NGOs and associates from European water authorities so we can share best practice.
The aim of the event is to facilitate networking and dialogue between organisations involved in water management and to showcase potential technology, science and research projects. By creating a collaborative forum, we believe this will aid Dŵr Cymru achieve its 2050 operational vision and help others achieve theirs.
Programme of the Day
| From 08:30 | Registration and refreshments on arrival | ||
|---|---|---|---|
| Morning Session | |||
| 9:30 am |
Opening of the Dŵr Cymru Welsh Water (DCWW) Annual Innovation Conference Chair of the day: Tony Harrington, Director of Environment, Welcome from Dŵr Cymru Welsh Water Chris Jones, CEO |
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| 9:45 am |
Keynote Address Lesley Griffiths AM, Minister for Environment, Energy and Rural Affairs, Welsh Government |
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| 10:05 am |
Introduction Tony Harrington, Director of Environment, DCWW |
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| 10:25 am |
Our Water Services innovation journey to 2050 Dave Taylor, Head of Water Assets, DCWW |
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| 10:45 am |
Our Wastewater Services innovation journey to 2050 Steve Wilson, Managing Director Household Customer Services, DCWW |
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| 11:05 am |
Innovation in customer service Samantha James, Managing Director Household Customer Services, DCWW |
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| 11:25 am | Comfort break | ||
| 11:40 am |
Improve nothing; reinvent everything Terry A'Hearn, Scottish Environment Protection Agency (SEPA) |
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| 12:00 noon |
Cardiff University's Innovation System: Supporting business and industry in Wales Prof Kim Graham, Pro Vice-Chancellor Research, Innovation and Enterprise, Cardiff University |
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| 12:20 pm | Q & A Session | ||
| 12:45 - 1:45 pm | Lunch / Networking / Exhibition stands / IT Experience Zone | ||
| Afternoon Session - Return to main auditorium - afternoon briefing | |||
| 1:45 pm | Schools Innovation Competition presentation | ||
| 2:00 - 2:45 pm |
How to Innovate Seminar: "Companies don't innovate, people do!" Tina Catling, Morgan Sindall |
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Session 1 2:50 - 3:35 pm Session 2 3:40 - 4:25 pm |
Workshop Sessions - Choose TWO of the following Workshop 1 - Bridging the skills gap Workshop 2 - 'Know your customer' Workshop 3 - Innovation: a problem-saving tool |
OR Visit Exhibition Stands OR the Innovation Technology Theatre |
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| 4:30 pm | Summary & Close - Tony Harrington |
Workshop Overview
Workshop 1: Bridging the Skills Gap - Seligman Studio
Bridging the Skills Gap
To allow us to become a truly resilient and sustainable water company for the benefit of future generations, as well as being an employer of choice, we need to inform and equip young people with the skills required. This workshop will demonstrate the importance of innovation and STEM based topics in schools and how this learning can be utilised in the workplace.
Facilitated by: Claire Roberts, Annette Mason & Richard Clement
Session 1: 2:50 - 3:35pm
Session 2: 3:40 - 4:25pm
Room - Seligman Studio
Workshop 2: Know your Customer - Simon Gibson Studio
Know your Customer
Customer expectations are constantly evolving, with personalisation key to the provision of great service. This workshop will explore how we need to adapt to meet these expectations and build trust with our diverse customer base.
Facilitated by: Kit Wilson & Peter O'Hanlon
Session 1: 2:50 - 3:35pm
Session 2: 3:40 - 4:25pm
Room - Simon Gibson Studio
Workshop 3: Innovation - a problem-solving tool
Innovation: a problem-solving tool
This interactive workshop will guide participants through a selection tool to generate ideas that can be used to develop innovative solutions to organisational problems. This ‘learning by doing’ workshop will also take participants through the underpinning theory within the ‘ORID tool’ (Objective, Reflective, Interpretive, Decisional) that will be used.
Facilitated by: Paul Gaskin, Sharon Ellwood & Gary Walpole
Session 1: 2:50 - 3:35pm
Session 2: 3:40 - 4:25pm
Workshop 3a room - Rowe-Beddoe Studio
Workshop 3b room - Shirley Bassey Studio
Exhibition: The Innovation Technology Theatre
The Innovation Technology Theatre
At Welsh Water, we’re always trying to find new and different ways to work smarter, harnessing and working in harmony with emerging technology. The Innovation Technology Theatre will provide several interactive hotspots where our partners apply their technology to give Welsh Water a taste of how different ways of working can help us better serve our customers through addressing organisational problems.
Exhibition: Journey Map Avenue
Journey Map Avenue
In order to respond to our challenges and harness opportunities associated with future trends we have developed 18 strategic responses as part of our “Welsh Water 2050” strategy. We’ve turned these strategic responses into Journey Maps. Each map sits within one of the following areas of our business - Drinking Water; Customer & Communities; and Environment. Delegates will be able to see how we plan to use innovation to embrace our future challenges and opportunities to benefit our customers.
Exhibition: Innovation exhibitions
Innovation exhibitions
An interactive area showcasing innovative technologies which will be key in Welsh Water’s strategic responses to the challenges of 2020-2025 (“AMP7”) and beyond.
Facilitated by: Isle Utilities