Innovation 2019

This year’s event will be a full day programme bringing together senior representatives from Welsh Government; academia; SME’s; Natural Resources Wales, Ofwat, The Consumer Council for Water; the Drinking Water Inspectorate; and other UK water companies.

Wednesday 3rd April 2019

Royal Welsh College of Music & Drama, Cardiff, CF10 3ER

Theme: 'Innovation to deliver our investment plans for 2020-2050 (AMP7) and beyond'

 We have also invited our alliance partners; colleagues from the UK water sector, environmental NGOs and associates from European water authorities so we can share best practice.

The aim of the event is to facilitate networking and dialogue between organisations involved in water management and to showcase potential technology, science and research projects. By creating a collaborative forum, we believe this will aid Dŵr Cymru achieve its 2050 operational vision and help others achieve theirs.

Programme of the Day

From 08:30 Registration and refreshments on arrival     
   Morning Session    
 9:30 am

Opening of the Dŵr Cymru Welsh Water (DCWW) Annual Innovation Conference

Chair of the day: Tony Harrington, Director of Environment, 

Welcome from Dŵr Cymru Welsh Water

Chris Jones, CEO

9:45 am 

 Keynote Address

Lesley Griffiths AM, Minister for Environment, Energy and Rural Affairs, Welsh Government

10:05 am 


Tony Harrington, Director of Environment, DCWW

10:25 am

 Our Water Services innovation journey to 2050

Dave Taylor, Head of Water Assets, DCWW

10:45 am

 Our Wastewater Services innovation journey to 2050

Steve Wilson, Managing Director Household Customer Services, DCWW

 11:05 am 

 Innovation in customer service

Samantha James, Managing Director Household Customer Services, DCWW

 11:25 am  Comfort break    
 11:40 am 

 Improve nothing; reinvent everything

Terry A'Hearn, Scottish Environment Protection Agency (SEPA)

 12:00 noon

 Cardiff University's Innovation System: Supporting business and industry in Wales

Prof Kim Graham, Pro Vice-Chancellor Research, Innovation and Enterprise, Cardiff University

 12:20 pm  Q & A Session    
 12:45 - 1:45 pm  Lunch / Networking / Exhibition stands / IT Experience Zone    
   Afternoon Session - Return to main auditorium - afternoon briefing    
 1:45 pm  Schools Innovation Competition presentation    
 2:00 - 2:45 pm

 How to  Innovate Seminar: "Companies don't innovate, people do!"

Tina Catling, Morgan Sindall


 Session 1

2:50 - 3:35 pm

Session 2

3:40 - 4:25 pm

Workshop Sessions - Choose TWO of the following

Workshop 1 - Bridging the skills gap

Workshop 2 - 'Know your customer'

Workshop 3 - Innovation: a problem-saving tool


Visit Exhibition Stands


the Innovation Technology Theatre

 4:30 pm  Summary & Close - Tony Harrington    

Workshop Overview

Workshop 1: Bridging the Skills Gap - Seligman Studio

Bridging the Skills Gap

To allow us to become a truly resilient and sustainable water company for the benefit of future generations, as well as being an employer of choice, we need to inform and equip young people with the skills required. This workshop will demonstrate the importance of innovation and STEM based topics in schools and how this learning can be utilised in the workplace.

Facilitated by: Claire Roberts, Annette Mason & Richard Clement

Session 1: 2:50 - 3:35pm
Session 2: 3:40 - 4:25pm

Room - Seligman Studio

Workshop 2: Know your Customer - Simon Gibson Studio

Know your Customer

Customer expectations are constantly evolving, with personalisation key to the provision of great service. This workshop will explore how we need to adapt to meet these expectations and build trust with our diverse customer base.

Facilitated by:
Kit Wilson & Peter O'Hanlon

Session 1:
2:50 - 3:35pm
Session 2: 3:40 - 4:25pm

Room - Simon Gibson Studio

Workshop 3: Innovation - a problem-solving tool

Innovation: a problem-solving tool

This interactive workshop will guide participants through a selection tool to generate ideas that can be used to develop innovative solutions to organisational problems. This ‘learning by doing’ workshop will also take participants through the underpinning theory within the ‘ORID tool’ (Objective, Reflective, Interpretive, Decisional) that will be used.

Facilitated by:
Paul Gaskin, Sharon Ellwood & Gary Walpole

Session 1: 2:50 - 3:35pm
Session 2: 3:40 - 4:25pm

Workshop 3a room
- Rowe-Beddoe Studio

Workshop 3b room - Shirley Bassey Studio

Exhibition: The Innovation Technology Theatre

The Innovation Technology Theatre

At Welsh Water, we’re always trying to find new and different ways to work smarter, harnessing and working in harmony with emerging technology. The Innovation Technology Theatre will provide several interactive hotspots where our partners apply their technology to give Welsh Water a taste of how different ways of working can help us better serve our customers through addressing organisational problems.

Exhibition: Journey Map Avenue

Journey Map Avenue

In order to respond to our challenges and harness opportunities associated with future trends we have developed 18 strategic responses as part of our “Welsh Water 2050” strategy. We’ve turned these strategic responses into Journey Maps. Each map sits within one of the following areas of our business - Drinking Water; Customer & Communities; and Environment. Delegates will be able to see how we plan to use innovation to embrace our future challenges and opportunities to benefit our customers.

Exhibition: Innovation exhibitions

Innovation exhibitions

An interactive area showcasing innovative technologies which will be key in Welsh Water’s strategic responses to the challenges of 2020-2025 (“AMP7”) and beyond.

Facilitated by: Isle Utilities