PR24 Business Plan 2025-30


PR24 Draft Determination Company Representation August 2024

Company Representation Proforma

WSH-DD-501-PR24-draft-determinations-representation-proforma-DCWWresponse

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75.2kB, XLSX

Data Tables

WSH-DD-101 PR24 Business Plan tables V7

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7.7MB, XLSB

WSH-DD-201 WSH Supplementary tables

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2.4MB, XLSX

WSH-DD-40 Outcomes OUT1-OUT10

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63.5kB, PDF

WSH-DD-41 Risk and Return RR1-RR30

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2.2MB, PDF

WSH-DD-42 Costs Wholesale water CW1-CW21

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1.1MB, PDF

WSH-DD-43 Costs Wholesale wastewater CWW1-CWW22

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986.4kB, PDF

WSH-DD-44 Water Resources RES1

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275.7kB, PDF

WSH-DD-45 Bioresources BIO1-BIO6

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416.5kB, PDF

WSH-DD-46 Retail RET1-RET4

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398.1kB, PDF

WSH-DD-47 Developer Services Data Table DS1w-DS6

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367.3kB, PDF

WSH-DD-48 Long-term strategies LS1-LS7

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454.5kB, PDF

WSH-DD-49 Supplementary Tables SUP1A-SUP15

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503.1kB, PDF

WSH-DD-50 Summary tables SUM1-SUM4

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244.6kB, PDF

WSH-DD-51 Past delivery PD1-PD12

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1.1MB, PDF

Additional data tables

WSH-DD-301 Ofwat additional tables ADD1-ADD21

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3.1MB, XLSX

WSH-DD-302 Ofwat additional tables ADD22-ADD23

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182.4kB, XLSX

WSH-DD-401 240808-Summary-Tables

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60.5kB, XLSX

WSH-DD-52 Additional Tables ADD1-ADD25

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666.4kB, PDF

Guide to reading representations

WSH-DD-16 Guide to reading representations

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73kB, PDF

Company representation meeting briefing

WSH-DD-17 Briefing key points for DD Rep meeting

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127kB, PDF

Models

WSH-DD-102 PR24-financial-model-v21s-TEMPLATE

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10.4MB, XLSX

WSH-DD-103 Tax-reconciliation-tool-Dec-2020-v3b

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142kB, XLSB

WSH-DD-104 Financial-model_WSH_FD-Capital-allowance-update

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5.5MB, XLSB

WSHDD105 DeveloperservicesreconciliationmodelDec2020v20

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81.3kB, XLSX

WSHDD106 ResidentialRetailReconciliationModelDec2020v20

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100.3kB, XLSX

WSH-DD-107 Business Retail Compliance with Controls

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295.9kB, XLSX

WSH-DD-108 Cost-sharing-total-costs-Reconcilation-v4e

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342.7kB, XLSM

WSHDD109 RPICPIHwedgetrueupmodelv55

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1.5MB, XLSX

WSHDD110 PR24ODIperformancemodel202425 v111

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2.4MB, XLSX

WSHDD111 RFImodelApr2023v10a

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207.5kB, XLSB

WSHDD112 BioresourcesRevenueReconciliationModelDec2020v20

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98.1kB, XLSX

WSHDD113 PR24RCVadjustmentsfeedermodelv20

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232.6kB, XLSX

WSHDD114 PR24Revenueadjustmentsfeedermodelv20

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504.8kB, XLSX

WSHDD115 LandsalesmodelDec2020v30

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126.3kB, XLSX

WSH-DD-116 ODI Rates calculation model Update

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6.9MB, XLSX

WSH-DD-117 Gearing-Outperformance-Sharing-Mechanism-Mar-2023-v5

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705.3kB, XLSM

WSH-DD-118 List of bathing waters and forecast classifications

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140.8kB, XLSX

WSH-119 Storm Overflows classification list and spills data

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578.1kB, XLSX

WSH-DD-120 PCD Revenue and RCV Adjustment Model

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873.4kB, XLSX

WSH-DD-121 Supplementary cohort table CW20 DD update

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1.1MB, XLSX

WSH-DD-122 Supplementary Cohort Table CWW21 DD update

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1.2MB, XLSX

All other company representation information

WSH-DD-01 The draft determination as a package - balancing risk and return

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286.5kB, PDF

WSH-DD-02 Performance Commitments and ODIs

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1.4MB, PDF

WSH-DD-03 Price Control Deliverables -PCDs

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343.8kB, PDF

WSH-DD-04 Storm Overflows

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580.5kB, PDF

WSH-DD-04a Investment case Additional Storm Overflows enhancement

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406.2kB, PDF

WSH-DD-05 Leakage

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1.6MB, PDF

WSH-DD-06 Mains Renewals

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2.5MB, PDF

WSH-DD-07 TOTEX - Cross-cutting issues

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273.8kB, PDF

WSH-DD-08 TOTEX - Enhancement Cost Allowances

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1.2MB, PDF

WSH-DD-09 TOTEX - Base Cost Allowances

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522.2kB, PDF

WSH-DD-10 Allowed return and financing

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347kB, PDF

WSH-DD-11 Climate change resilience investment case

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2.5MB, PDF

WSH-DD-12 Past delivery

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358.1kB, PDF

WSH-DD-13 Miscellaneous and technical representations

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195.9kB, PDF

WSH-DD-14 Board Assurance statement

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280.4kB, PDF

WSH-DD-15 Jacobs Assurance Statement

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188.6kB, PDF

WSHDD19 Updated critique of Ofwats approach to ODI rates

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1.3MB, PDF

PR24 Business Plan Update March 2024

Since submission of our PR24 business plan to Ofwat in October 2023, we have made changes to parts of our plan. These have been in response to requests from Ofwat or other regulators and to clarify some points in our original plan. The result of these changes to date is that Ofwat are now considering a PR24 business plan for Dŵr Cymru that includes total expenditure of £5,627 million (up from £5,101 million in our October 2023 plan), and average annual customer bills of £602 by 2030 (up from £581 in our October 2023 plan). Ofwat's draft determinations will be based on this expenditure and these bills. The reason for the change to our total expenditure for PR24 and associated average annual customer bills is the inclusion of additional environmental expenditure reflecting the latest National Environment Plan (NEP) and updated guidance.

Tables

WSH101 Business Plan Tables 240229

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7.6MB, XLSB

WSH201 Additional BP Tables 240209

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2.1MB, XLSX

PR24 Submission, October 2023

Main documents

WSH01-Long Term Delivery Strategy

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2.1MB, PDF

WSH02-Executive Summary

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189.3kB, PDF

WSH02a-Crynodeb Gweithredol (Exec Summary translation)

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210.3kB, PDF

WSH03-PR24 Business Plan Document

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8.9MB, PDF

WSH04-Assurance Statement

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1.5MB, PDF

WSH05-Bill Waterfall Model

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60.1kB, PDF

WSH06-BP documents guide and hyperlinks

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252.2kB, PDF

WSH07-QAA Signposting document

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41.8kB, XLSX

Commentary Documents

WSH15 Outcomes OUT1-OUT10

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1.3MB, PDF

WSH16 Risk Return RR1-RR30

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849.3kB, PDF

WSH17 Costs Wholesale water CW1-CW21

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1.1MB, PDF

WSH18 Costs Wholesale wastewater CWW1-CWW22

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565.6kB, PDF

WSH19 Water resources RES1

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179.2kB, PDF

WSH20 Bioresources BIO1-BIO6

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244kB, PDF

WSH21 Retail RET1-RET4

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196.6kB, PDF

WSH22 Developer services DS1w-DS6

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360.6kB, PDF

WSH23 Long term strategies LS1-LS7

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455.1kB, PDF

WSH24 Supplementary tables SUP1A-SUP15

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312kB, PDF

WSH25 Summary tables SUM1-SUM4

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238kB, PDF

WSH26 Past delivery PD1-PD12

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1.3MB, PDF

Supporting Documents

WSH30-Customer engagement and research

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2.2MB, PDF

WSH31-ODI rates

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518.7kB, PDF

WSH32-Ofwat indicative ODI rates feedback (EI report)

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2.1MB, PDF

WSH33 Independent Challenge Group Report

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476.7kB, PDF

WSH34-IP01 - Assessing our Plan for Direct Procurement for Customers (DPC) Opportunities

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2.2MB, PDF

WSH35-CS00 - Resilience and Security

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1.3MB, PDF

WSH36-Water and bioresources bid assessment framework

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1.7MB, PDF

WSH37-Bioresources strategy

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2MB, PDF

WSH38-Response to PR24 Forum Strategic Steers

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764.7kB, PDF

WSH40-Storm Overflows strategy

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477.1kB, PDF

WSH41-Oxera An assessment of real price effects in AMP8

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1MB, PDF

WSH42-Frontier Shift at PR24 report by EI

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2MB, PDF

WSH43-Oxera Econometric modelling of sewer flooding performance

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704.2kB, PDF

Asset Planning Documents

WSH50-IP00 - Our Approach to Investment Planning

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2.7MB, PDF

WSH51-CW00 - Safe and High-Quality Tap Water

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1.8MB, PDF

WSH52-CW04 - Working towards a Lead-Free Wales

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1.1MB, PDF

WSH53-CW01 - Improving Raw Water Quality in Drinking Water Catchments through Green Solutions

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4.6MB, PDF

WSH54-CW02 - Improving Acceptability of Tap Water - Networks

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1.1MB, PDF

WSH55-CW03 - Improving Quality of Tap Water - Treatment Works

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2.3MB, PDF

WSH56-RS00 - A Reliable Water Supply for the Short and Long Term

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1.5MB, PDF

WSH57-CS01 - Increasing Physical and Cyber Security

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580.1kB, PDF

WSH58-RS02 - Reducing Drought Risks and Improving Customer Visibility of Usage for PCC Management

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1.9MB, PDF

WSH59-RS03 - Increasing Safety of Impounding Reservoirs

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746.4kB, PDF

WSH60-RS04 - Increasing Resilience of Tap Water Supply - Network Capacity and Connectivity

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691.2kB, PDF

WSH61-RS05 - Increasing Resilience of Tap Water Supply - Treatment Works

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751.5kB, PDF

WSH62-RS01 - Increasing Resilience of Tap Water Supply - Asbestos Cement Mains

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1.8MB, PDF

WSH63-PE00 - Protecting and Improving the Environment

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321.7kB, PDF

WSH64-PE02 - Protecting Multiple Adjoining SSSIs near the SECS Main

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782.3kB, PDF

WSH65-PE09 - Increasing Storage and Treatment Capacity and Disposal Options for Biosolids to Deliver Legal Drivers

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725.9kB, PDF

WSH66-PE11 - Improving our Frontier Performance on Net Zero Carbon

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674.3kB, PDF

WSH67-PE04 - Addressing Disproportionate Risk to Customers from Sewer Flooding

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939.2kB, PDF

WSH68-PE05 - Removing Phosphorus and Sanitary Determinands to Improve River Water Quality

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872.7kB, PDF

WSH69-PE06 - Increasing Wastewater Treatment Capacity and Stormwater Storage for Peak Flows

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796.2kB, PDF

WSH70-PE01 - Minimising Environmental Harm from Storm Overflows

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1.8MB, PDF

WSH71-PE10 - Enhancing the Environment through WINEP and NEP Investigations and Programmes

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748.6kB, PDF

WSH72-PE07 - Avoiding a High-Consequence Event at Laugharne Wastewater Treatment Works

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686.5kB, PDF

WSH73-PE08 - Reducing Levels of Odour in the Environment

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672.9kB, PDF

WSH74-PE03 - Reducing Risks of Serious Pollution Incidents

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504.7kB, PDF

Models

WSH102 PR24 Financial Model v21a

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9.6MB, XLSX

WSH103 PR24 Bill Waterfall Model v3

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211.2kB, XLSX

WSH104 Financial model WSH FD Capital allowance update

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5.5MB, XLSB

WSH105 Developer services reconciliation model Dec 2020 v2

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85.9kB, XLSX

WSH106 Residential Retail Reconciliation Model Dec 2020 v2

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104.5kB, XLSX

WSH107 Business Retail Compliance with Controls

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296.8kB, XLSX

WSH108 WSH NEP WINEP Reconciliation Model Dec 2020 v1n Edited 20230723

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233.6kB, XLSM

WSH109 Cost sharing total costs Reconcilation v4e IN 2303 Early Submission July 23 WSH

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343.7kB, XLSM

WSH110 RPI CPIH wedge true up model Dec 2020 v5

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1.1MB, XLSX

WSH111 Cost of new debt indexation model Dec 2020 v6 3

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581.7kB, XLSM

WSH112 Tax reconciliation

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5.5MB, XLSB

WSH113 ODI performance model

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141.4kB, XLSB

WSH11325202425 For Business Plan use PR19IPD01 ODI performance model v1 11

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2.4MB, XLSX

WSH114 PR19IPD04 in period adjustments model v1 4b 20230629

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345.6kB, XLSX

WSH115 RFI model Apr 2023 v1 a

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207.3kB, XLSB

WSH116 Bioresources Revenue Reconciliation Model Dec 2020 v2 IN2303 Early Submission July 23 WSH

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102.5kB, XLSX

WSH117 PR24 RCV adjustments feeder model v2

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232.4kB, XLSX

WSH118 PR24 Revenue adjustments feeder model v2

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1.3MB, XLSX

WSH119 Land sales model Dec 2020 v3

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130.7kB, XLSX

WSH120 RORE model

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113.4kB, XLSX

WSH121 LTDS bill impacts

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655.5kB, XLSX

WSH123 EI ODI rates model

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6.8MB, XLSX

WSH124 WINEP Reconciliation Model Dec 2020 v1n

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223.6kB, XLSM

WSH125 Gearing Outperformance Sharing Mechanism Mar 2023 v5

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706.3kB, XLSM

Tables

WSH101 Business Plan Tables

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7.8MB, XLSB

WSH201 Additional BP Tables

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485.4kB, XLSX

WSH301 Supplementary cohort tables CW20

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1.1MB, XLSX

WSH302 Supplementary cohort tables CWW21

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114kB, XLSX

WSH401 Appendix 3 IN2305 Further guidance on price control deliverables for PR24

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77.3kB, XLSX

WSH402 IN2305 Appendix 3 Commentary

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109.6kB, PDF

If you require the documents in an alternative format like large print or braille, please call our Specialist Support team on 0330 0413394 who will arrange for a copy in a format that works for you.

Customer Research

Below are the summary reports for the key customer research projects conducted as part of the PR24 process.

Customer Research Download

Feb 2024 Testing of revised bill forecast

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7.3MB, PPTX

Phase 1 Research

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2.1MB, PDF

PR24 Phase 2 Research

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7.4MB, PPTX

WRMP24 - Metering and Efficiency

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3.2MB, PDF

WRMP24- Main Report

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2.1MB, PDF

PR24 Longitudinal Customer Engagement Wave 1 Feb 2022

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2.4MB, PDF

PR24 Longitudinal Customer Engagement Wave 2 June 2022

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662.1kB, PPTX

PR24 Longitudinal Customer Engagement Wave 3 Nov 2022

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4.3MB, PDF

A1_DWMPPhase1_research_results

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5.7MB, PPTX

A2_DWMP_Phase2_Qual_research_results

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2.8MB, PDF

A3_DWMP_Phase2_QualandQuantIntegrated_research_results

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3.1MB, PPTX

A4_WRMP_research_results

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2.1MB, PDF

A5_WRMP_MeteringandEfficiency_research_results

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3.2MB, PDF

A6_WRMP_Estimated WTP_research_results

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574kB, PDF

A7_LongitudinalPanelWave1_research_results

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2.4MB, PDF

A8_LongitudinalPanelWave2_research_results

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662.1kB, PPTX

A9_LongitudinalPanelWave3_research_results

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4.3MB, PDF

A10_LongitudinalPanelWave4_research_results

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5.7MB, PDF

A11_LongitudinalPanelWave5_research_results

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221.4kB, PDF

A12_ P1CustomerAttitudesResearch_results

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2MB, PDF

A15_ P2LongTermOutcomes_QualandQuantResearch_results

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2MB, PDF

A16_ P2LongTermOutcomes_QualResearch_results

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3.1MB, PDF

A22_ P3AffordabilityandAcceptability_QuantResearch_results

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10.9MB, DOCX

A23_ P3AffordabilityandAcceptability_QualResearch_results

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10.1MB, PDF

Early Submissions

Below are copies of information submitted to Ofwat ahead of the main Business Plan submission deadline, in accordance with requests from Ofwat.

Network Reinforcement August 2022

Network Reinforcement Data Request Supporting Document

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261kB, PDF

2022-05-17-Network-reinforcement-data-request

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130.4kB, XLSX

Enhancement and Water Balance August 2022

Enhancement and Water Balance Submission Supporting Information

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761.7kB, PDF

Enhancement-and-water-balance-data-request

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239.3kB, XLSX

Leakage Submission August 2022

Leakage Submission Supporting Information

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613.5kB, PDF

Leakage-data-request

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698.7kB, XLSX

Developer Services information request August 2022

Developer Services Information Request Supporting Document 2021-22

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258.9kB, PDF

Developer-services-information-request-2021-22-data-template

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384.6kB, XLSX

Growth Expenditure August 2022

Growth Expenditure Data Request Supporting Document

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319kB, PDF

Growth-expenditure-data-request

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127.7kB, XLSX

Operational Resilience

Operational Resilience Submission WSH

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436.3kB, PDF

Operational Resilience Information Request Pro forma Final WSH submission

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85.4kB, XLSX

Base and Residential Retail

Base and Residential Retail April 2022 data request WSH

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224.7kB, XLSX

Base and Residential Retail Submission Supporting Information WSH

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395.1kB, PDF

Bio Resources Additional Information July 2022

Bioresources Additional Information July 2022 Supporting Document WSH

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641.1kB, PDF

220309 Reallocation of costs information request updated 220531 WSH Original Energy Splits

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152.8kB, XLSX

220309 Reallocation of costs information request updated 220531 WSH Revised Energy Splits

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154.3kB, XLSX