Early Submissions & Customer Research


If you require the documents in an alternative format like large print or braille, please call our Specialist Support team on 0330 0413394 who will arrange for a copy in a format that works for you.

Customer Research

Below are the summary reports for the key customer research projects conducted as part of the PR24 process.

Customer Research Download

Phase 1 Research

Download
2.1MB, PDF

PR24 Phase 2 Research

Download
7.4MB, PPTX

WRMP24 - Metering and Efficiency

Download
3.2MB, PDF

WRMP24- Main Report

Download
2.1MB, PDF

PR24 Longitudinal Customer Engagement Wave 1 Feb 2022

Download
2.4MB, PDF

PR24 Longitudinal Customer Engagement Wave 2 June 2022

Download
662.1kB, PPTX

PR24 Longitudinal Customer Engagement Wave 3 Nov 2022

Download
4.3MB, PDF

A1_DWMPPhase1_research_results

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5.7MB, PPTX

A10_LongitudinalPanelWave4_research_results

Download
5.7MB, PDF

A11_LongitudinalPanelWave5_research_results

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221.4kB, PDF

A12_ P1CustomerAttitudesResearch_results

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2MB, PDF

A15_ P2LongTermOutcomes_QualandQuantResearch_results

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2MB, PDF

A16_ P2LongTermOutcomes_QualResearch_results

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3.1MB, PDF

A2_DWMP_Phase2_Qual_research_results

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2.8MB, PDF

A21_ CSOResearch_results

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2.9MB, PDF

A23_ P3AffordabilityandAcceptability_QualResearch_results

Download
10.1MB, PDF

A3_DWMP_Phase2_QualandQuantIntegrated_research_results

Download
3.1MB, PPTX

A4_WRMP_research_results

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2.1MB, PDF

A5_WRMP_MeteringandEfficiency_research_results

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3.2MB, PDF

A6_WRMP_Estimated WTP_research_results

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574kB, PDF

A7_LongitudinalPanelWave1_research_results

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2.4MB, PDF

A8_LongitudinalPanelWave2_research_results

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662.1kB, PPTX

A9_LongitudinalPanelWave3_research_results

Download
4.3MB, PDF

A22_ P3AffordabilityandAcceptability_QuantResearch_results

Download
10.9MB, DOCX

Early Submissions

Below are copies of information submitted to Ofwat ahead of the main Business Plan submission deadline, in accordance with requests from Ofwat.

Network Reinforcement August 2022

Network Reinforcement Data Request Supporting Document

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261kB, PDF

2022-05-17-Network-reinforcement-data-request

Download
130.4kB, XLSX

Enhancement and Water Balance August 2022

Enhancement and Water Balance Submission Supporting Information

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761.7kB, PDF

Enhancement-and-water-balance-data-request

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239.3kB, XLSX

Leakage Submission August 2022

Leakage Submission Supporting Information

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613.5kB, PDF

Leakage-data-request

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698.7kB, XLSX

Developer Services information request August 2022

Developer Services Information Request Supporting Document 2021-22

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258.9kB, PDF

Developer-services-information-request-2021-22-data-template

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384.6kB, XLSX

Growth Expenditure August 2022

Growth Expenditure Data Request Supporting Document

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319kB, PDF

Growth-expenditure-data-request

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127.7kB, XLSX

Operational Resilience

Operational Resilience Submission WSH

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436.3kB, PDF

Operational Resilience Information Request Pro forma Final WSH submission

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85.4kB, XLSX

Base and Residential Retail

Base and Residential Retail April 2022 data request WSH

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224.7kB, XLSX

Base and Residential Retail Submission Supporting Information WSH

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395.1kB, PDF

Bio Resources Additional Information July 2022

Bioresources Additional Information July 2022 Supporting Document WSH

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641.1kB, PDF

220309 Reallocation of costs information request updated 220531 WSH Original Energy Splits

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152.8kB, XLSX

220309 Reallocation of costs information request updated 220531 WSH Revised Energy Splits

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154.3kB, XLSX