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Accessibility Cymraeg
  1. Corporate home
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  3. Leaflets and publications

Leaflets and publications


Here you can find the latest leaflets and publications about customer support.

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Floodcare

What you should do, and how we can help when you’re flooded

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How we handle your complaints and compliments

If you wish to complain, we will do our best to sort out any issues or complaint for you straight away.

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Not For Profit - Metered Customers

Three little words that make a big difference.

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Not For Profit - Unmeasured Customers

Three little words that make a big difference.

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Our Priority Services Register

For when you need a little extra help

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Surface Water Rebate

If surface water at your property does not drain in to one of our sewers then you may be able to claim a reduction in your charges.

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A guide to having a water meter

Some customers can save money by getting a water meter. Fitting is free, and if it doesn’t suit, you can change back to an unmetered bill within two years.

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WaterSure Wales

WaterSure Wales can help with your charges if you have a water meter or agree to having a water meter installed and receive a qualifying benefit/tax credit.

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WaterSure Wales for Third Party customers

WaterSure Wales can help with your charges if you have a water meter or agree to having a water meter installed and receive a qualifying benefit/tax credit.

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Your Water Meter

All the information you need about having a meter.

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We can point you to the right place.

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Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St Mellons, Cardiff, CF3 0LT.

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