We’re investing £3.9 million in the Rassau water network. This will help continue to provide our customers in the area with a safe, reliable supply of clean drinking water for decades to come.

Why are we doing this?

Some of our pipes that provide customers with their morning shower and cups of tea are over 100 years old. Over time natural deposits can build up inside the pipes and slow the flow of the water. While these deposits are not harmful, every now and then we need to clear the pipes to keep the water running freely.

We’re investing £3.9 million to help to ensure security of supply to our customers and to alleviate issues with loss of supply or low water pressure currently experienced by some customers in the area.

What does this work involve?

With some parts of the network nearing the end of its operational life, the investment in this area will see us renewing around 2km and abandoning 2.5km of water pipes.

Most customers will not be affected by the work and will probably not even notice the work being done, but we will write to any customers that may be affected with all the information they will need.

Where and when will the work take place?

The work will begin towards the end of April 2023 and will take place throughout parts of Rassau. As long as everything goes to plan, the work will be completed by the end of April 2024. We’ll be working on Reservoir Road, Honeyfield Road, Prince Phillip Avenue, Greenfield Crescent, James row, A4047 leading to Allotment Road, Badminton and College Road.

You can also see where we’ll be working by clicking on the map below.

Please note that our maps show the locations of the water pipes we’ll be upgrading using different techniques. This doesn’t mean that there will be excavating in your street, but if we do need to carry out any work in your street, we’ll let you know beforehand.

Where will we be working January 2024

The top of Reservoir Road to the lane leading to Carno Reservoir

From the beginning of January, we will be working between the property named Cardel on Reservoir Road working towards the bottom of the access lane leading to Carno Reservoir.

We will be laying a brand-new water pipe between these two locations up until the end of January.

For the safety of motorists, residents, and those carrying out the repair, we will need to temporarily close part of Reservoir Road for the duration of the work. We will grant access to those residents within the closure and will work with you when access is needed. The road will be fully open every night and emergency egress and access will be available at all times.

Reservoir Road

From the beginning to the end of January, we’ll be connecting each property on Reservoir Road to our brand-new water pipe. To minimise disruption while we carry out this work, we’ll be connecting each property individually, and the road will remain open for all residents. There may however be times where we will need to briefly close the road to move plant and machinery. This will be done as quickly and as safely as possible.

Our contractors

We’ll be working with Morrison Water Services and their supply chain to help us get the work done. They’ll be working Monday to Friday between 7:30am and 5:30pm, but sometimes they may need to work outside of these hours and during the weekends to get the work done quickly.

Your water

Throughout most of the work there should be no interruptions to your supply. However, due to the nature of this work, it might be necessary for us to turn off your water supply for a short period of time (up to 3 hours). If we need to do this, we will let you know via a text message on the same day.

Traffic management plan

There will be times when we do need to work in the road, and we’ll be using a combination of two-way and four-way lights to keep traffic moving. There may also be times when we will be working directly outside properties and will need to ask some people not to park where the work takes place. If this is the case, we’ll be sure to let you know in plenty of time. Please be assured that we’ll get the work in the roads done as quickly as we can.