Gower
We’re investing £1 million in the Gower water network. This will help continue to provide our customers in the area with a safe, reliable supply of clean drinking water for decades to come.
The work will help to ensure security of supply to our customers and to alleviate issues with loss of supply or low water pressure currently experienced by some customers in the area.
What does this work involve?
Some of our pipes that provide customers with their morning shower and cups of tea are over 100 years old. Over time natural deposits can build up inside the pipes and slow the flow of the water. While these deposits are not harmful, every now and then we need to clear the pipes to keep the water running freely.
Most customers will not be affected by the work and will probably not even notice the work being done, but we’ll write to any customers that may be affected with all the information they will need.
With some parts of the network nearing the end of its operational life, the investment in this area will see around 1km of water mains being renewed, cleansing almost 8km and abandoning 1.5km.
Where will the work take place?
The work which will begin at the end of November 2022 will take place between two areas of the Gower and we anticipate the work will be completed by the end of April 2023. You can see where we’ll be working below:
Please note that our maps show the locations of the water pipes we’ll be upgrading using different techniques. This doesn’t mean that there will be excavating in your street, but if we do need to carry out any work in your street, we’ll let you know beforehand.
Compound location
We need to set up our temporary compound and welfare unit in the lane at rear of Broadwood in Penllergaer. The compound will take up a small section of the lane (around 20x30 metres). We will be setting up this temporary compound area from Tuesday, 29th November and we expect this to be in place until the end of April 2023. We will be using this area to mainly store materials and we will be accessing this area via Clos Ty Mawr.
Your water
Throughout most of the work there should be no interruptions to your supply. However, due to the nature of this work, it might be necessary for us to turn off your water supply for a short period of time (up to 3 hours). If we need to do this, we will let you know via a text message on the same day.
Frequently Asked Questions
Throughout most of the work there should be no interruptions to your supply. However, due to the nature of this work, it might be necessary for us to turn off your water supply for a short period of time (up to 3 hours). If we need to do this, we will let you know via a text message on the same day.
To receive these text message updates, please make sure we have an up-to-date mobile or landline telephone number for your household. You can check this and update your contact details by contacting us on Live Chat on our website or by calling our 24-hour contact number on 0800 052 0130.
Vulnerable customers or those with additional needs, who are signed up to our Priority Services Register, will be notified of this interruption and provided with bottled water if needed. If you require bottled water, while this work takes place, then we can arrange this for you too.
This is quite normal. Discoloured water is unlikely to be harmful to health but we wouldn’t expect anyone to drink it when it looks unpleasant. It usually clears fairly quickly after a few minutes of flushing your taps through, but it may take around 45 minutes of running the tap before it clears.
If you are concerned and the discolouration hasn’t cleared, please contact us.
Avoid washing clothes until the water is turned back on and clear. If you have washed clothes and the discoloured water has stained your washing, please re-wash when the supply has cleared.
Traffic management plan
We spend a lot of time planning our work to make sure it causes the least disruption possible. We’ve carefully planned the work here so that a lot of it doesn’t need to be carried out in the road. Instead, as much as we can, we will be laying the new pipes in land away from the main built up areas.
There will be times however when we do need to work in the road, and we may need to ask some people not to park where the work takes place. If this is the case, we’ll be sure to let you know in plenty of time. Please be assured that we’ll get the work in the roads done as quickly as we can.
How are we doing?
Our aim is to provide you with great customer service, and we would like to know if we’re doing a good job. If you would like to share your feedback visit www.dwrcymru.com/CapitalFeedback
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Look out for other opportunities to speak to the team, as well as road closure and traffic information visit in your area and search for your postcode.