Our Press Office

The Press Office handles all media enquiries regarding Welsh Water and the vital work we carry out. We have a 24/7 Press Office. Our main office hours are 8am-6pm. All out of hours calls will be directed straight to our duty Press Officer.

Please note that this page is for journalists and media outlets only.

If you are a Welsh Water customer and you would like to speak to someone about an issue relating to your bill, water supply or wastewater service, please visit our Customer Contact Us page.

Press Office

These contact details are only for Media Outlets and Journalists:

Contact: 01443 452 452
Email: press@dwrcymru.com

Photos and filming requests

If you would like to take professional photographs or images at one of our locations for commercial use, you will need to apply and receive Welsh Water’s prior consent. You will also need to comply fully with our guidance.

Our Press Office can help you if you have a filming or photography request. Contact press@dwrcymru.com or 01443 452 452

I'd like to receive your news releases...

If you would like us to keep you updated on our latest news, please email press@dwrcymru.com and we can add you to our media release distribution.