Working with the communities in the Upper Rhymney Valley


As a not-for-profit organisation customers are at the centre of everything we do, over the next couple of years, we will be working with the local communities in The Upper Rhymney Valley - from helping people struggling with their bills to water-saving freebies. We’ll also be heading to the schools in The Upper Rhymney Valley with our fun lessons and supporting local community projects.

What are we doing?

You may notice Welsh Water colleagues at community events as well as visiting local groups and organisations in the area. Whilst we’re out and about we will be talking to local customers about the range of services available, from saving money on your bills to improving your local environment.

We also want to hear from local people to help us improve our services. If you are part of a local group or organisation and would like to find out more please click here.

Saving money on your bills

We know that from time to time customers may struggle to pay their bills, we have a range of support schemes that can reduce the cost of your bills either by having a meter fitted, capping your bill through one of our tariffs or providing assistance if you are in arrears. More information about our schemes and ways to apply can be found here.

We actively work with trusted partners to provide direct support to customers, if you would like to find out more about becoming a trusted partner please click here.

If you live in The Upper Rhymney Valley you can also take advantage of our free water saving visit and products. One of our friendly engineers will visit your home and complete a 30 minute health check of all your water appliances, fitting water saving products to help save water and money. Our simple yet effective products include aerated showerheads, garden hose guns and cistern bags. To find out more, or to book your appointment, please email waterdemandwales@dwrcymru.com.

Click here for water saving tips

Ensuring we can provide a Priority Service

We understand that not everyone’s situation or needs are the same and our Priority Services may help you. If you have particular requirements due to your age, health, medical condition or extra communication requirements, please let us know so we can adapt our services to your needs. For more information or to apply please click here.

Working with our future customers

Our education team are providing outreach sessions to local schools in The Upper Rhymney Valley, delivering whole-school assemblies as well as class workshops.

The schools also have the opportunity to receive a water efficiency assembly and workshop where they will learn how to use as much water as they need but not waste it. This will also include a water audit and water efficiency devices which will be fitted by our partners Aqualogic.

Find out more about our education programme

Checking our wastewater network

As well as working with the local community, we will also be conducting a health check of our sewerage network.

You may notice our contract partners in the local area whilst they carry out proactive sewerage surveys on our behalf. This will help us to check that everything’s flowing as it should, that our pipes are in good condition and that customers aren’t flushing the wrong things down the drain. You can find out more about our proactive surveys here.

As well as surveying the sewerage network we are working with local schools in the area to identify opportunities to remove surface water from our sewerage system, which may reduce the likelihood of flooding in bad weather. You can also help us to reduce the likelihood of blockages and flooding in your local community by following the tips below:

  • Only put poo, pee and paper down the toilet - all facial, baby, cleaning and wet wipes (even those labelled flushable can cause blockages), sanitary products, nappies and cotton buds must be placed in the bin. These items are the main causes of blockages.
  • Don’t dispose of fat, oil, grease and food waste down your sink, you can find out from your Local Authority the best way to dispose of these items.

Find more information on how you can help us to Stop the Block in your home

Apprenticeships and Recruitment

We are also working with local groups and schools to raise awareness of the range of roles we have at Welsh Water as well as our Apprenticeship and Graduate schemes and encouraging more young people to get into Science, Technology, Engineering and Maths (STEM).

As well as the local schools, we are also working with the local Jobcentre to offer mentoring support to customers to develop their interview, CV and application skills.

The next Apprenticeships scheme will be opening early in 2020, please keep an eye on our website for upcoming opportunities.

Click here for Current Vacancies